Linia telefonica pentru sprijin si consiliere destinata persoanelor varstnice
English translation. This entry was submitted in Romanian. It was translated by AI and checked against the original by a second pass. The Romanian text below is the contributor’s own, and it is the authoritative version. If you spot a translation that misses the point, please say so in the General space.
Telephone support and counselling line for elderly people
The telephone support and counselling line for elderly people was set up within the Direcția Generală de Asistență Socială și Protecția Copilului Timiș (Timiș General Directorate of Social Assistance and Child Protection) at the end of 2025. Through this service, people who call the phone line intended for them are guided through various activities, and receive legal, psychological, or social counselling, as well as information about related services for elderly people and/or people with special needs. The service is free and can be called Monday to Friday.
What it sets out to do
Aims to offer telephone support and guidance in carrying out various activities.
Who it reaches
Across Timiș county
Who runs it
DGASPC Timiș
What seems to make it work
The effectiveness comes from the fact that it is a free service, publicised within local communities. Also, the fact that a psychologist, a legal counsellor, and a social worker are involved in this network leads to a greater number of well-reasoned responses from the specialists.
What gets in the way
We have not encountered any particular obstacles.
How it is funded
DGASPC Timiș – own funding (budget of the Timiș County Council)
Moving it somewhere else
It could work very well in any community (county, town) that has elderly people.
Read the original in Romanian
Linia telefonica pentru sprijin si consiliere destinata persoanelor varstnice a fost infiintata in cadrul Directiei Generale de Asistenta Sociala si Protectia Copilului Timis la sfarsitul anului 2025. Prin intermediul acestui serviciu, persoanele care apeleaza la linia telefonica destinata lor sunt ghidate in diferite activitati, primesc consiliere juridica, psihologica sau sociala, primesc informatii legate de servicii conexe destinate persoanelor varstnice si/sau cu nevoi speciale. Serviciul este gratuit si este apelabil de luni pana vineri.
What it sets out to do
Isi propune sa ofere sprijin telefonic si ghidaj in indeplinirea diferitelor activitati.
Who it reaches
la nivelul judetului Timis
Who runs it
DGASPC Timis
What seems to make it work
Eficienta vine din faptul ca este un serviciu gratuit, mediatizat la nivelul comunitatilor locale. De asemenea, faptul ca in aceasta retea sunt implicati un psiholog, un consilier juridic si un asistent social, duc la oferirea unui numar crescut de raspunsuri bine argumentate din partea specialistilor.
What gets in the way
Nu am intampinat obstacole deosebite.
How it is funded
DGASPC Timis – finantare proprie (bugetul Consiliului Judetean Timis)
Moving it somewhere else
Ar putea functiona foarte bine in orice comunitate (judet, oras) in care exista persoane vasrtnice.
The record
- Lead organisation
- DGASPC Timis
- Target populations
- Older adults (65+), People with disabilities, Carers
- Countries
- Romania
- Evaluation status
- Internally evaluated
- Peer reviewed
- No
- Publication
- https://www.dgaspctm.ro
- Registered by
- LONELY-EU mapping exercise
These details are reported by the member who registered the intervention.
Where this entry comes from
This description was submitted to the LONELY-EU mapping of what is being done about loneliness across Europe. It is published in the language it was written in, and reproduced as it was given to us. The contributor gave permission to be named. Recorded aim: prevention and support.
If this entry is yours and something in it is wrong, or you would like it taken down, write to the Ties moderation team quoting its reference. Consent given to the mapping can be withdrawn at any time.
Cite this entry
LONELY-EU mapping exercise (2026). Linia telefonica pentru sprijin si consiliere destinata persoanelor varstnice. LONELY-EU Intervention Registry, entry LEU-059. https://buddyboss.silc-exchange.com/interventions/linia-telefonica-pentru-sprijin-si-consiliere-destinata-persoanelor-varstnice/
Reference LEU-059 is permanent. If the entry is corrected later, the reference stays the same.
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